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Shop Policies

TURNAROUND

You can typically expect your order to ship within 4 weeks from purchase, however, sometimes I am able to get them out sooner and sometimes it takes longer. There is an updated Order List at http://www.facebook.com/haffityourway

PAYMENT TYPE
I accept payments via Paypal ONLY and payment IS expected in full at the time of order.

CANCELLATIONS
Custom orders cancelled within 24 hours (Full Refund)
Custom orders not in production cancelled after 24 hours (-10%)
Custom orders in production cancelled after 24 hours (-20%)
*Shipped orders CANNOT be cancelled*

RETURNS
Customer is responsible for return shipping. Cash refunds are NOT an option on returned items (see LOST OR DAMAGED ITEMS under Shipping Policy)

CONTACT HAFFITYOURWAY [!at] GMAIL.COM TO RESOLVE ANY ISSUES
ShippingAll packages 13oz (4lbs Non-US) or less will ship USPS 1st Class (or 1st Class International). All packages more than 13 oz (US ONLY) will ship Parcel Post. All packages will automatically include delivery confirmation.

LOST OR DAMAGED ITEMS
Items lost or damaged in transit will be recreated at MY convenience. Customer may opt for 100% store credit toward a different item but is responsible for any extra costs. The damaged item MUST be returned prior to compensation.

CONTACT [email protected] TO RESOLVE ANY ISSUES
Refunds and ExchangesCash refunds will ONLY be given on cancelled orders.

DISCLAIMER
Haff It Your Way: Custom Handmade Hats N Things cannot be held accountable for mishaps that occur after purchase. DO NOT leave any child unattended in or with any items as they may pose risk to their safety.

I stand behind my work so if there is something wrong or you are unhappy with anything please let me know and I will do my best to make sure your experience is a pleasant one.

CREATION TIME
The creator is a stay at home mom of two and works hard to manage home and business. All items are custom and and handmade with care by one person. Please allow 4-6 weeks for a custom order to ship. Please allow 5-7 business days for your Ready To Ship item.

PRODUCT CARE
Gentle wash and air dry all products.